What do I do if I receive the wrong item in my order?Updated 9 days ago

We’re truly sorry to hear that you received the wrong item in your order. We understand how disappointing this must be, and we’re committed to making this right for you.

To assist you further, please send us an email ([email protected]) with your order number, a photo of the item you received, and the name of the missing item(s). Additionally, please check the package for any notes or packing slips that might indicate whether the correct item(s) were shipped separately.

Our team will review your case promptly and work diligently to resolve the issue to your satisfaction. Thank you for choosing AEN, and we’re here to support you!