My order was marked delivered but it’s not here.Updated 9 days ago

We’re sorry to hear that you’re having trouble locating your package. We understand how concerning this must be, and we’re here to help.

If no one was home at the time of delivery, the carrier may have left the package in a safe location. Please check around your home, such as near the front door, porch, or mailbox, and with neighbors or building management who may have collected it for you.

Additionally, please verify the shipping address in your order confirmation email to ensure it was sent to the correct location. In some cases, packages may be marked as delivered but take additional time to arrive.

If you’re still unable to locate your package, we recommend contacting the carrier directly for further details. Should you need additional assistance, please email our team with your order number, and we will support you promptly.

Thank you for choosing AEN. We’re here to help!