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We&#x2019;re truly sorry to hear that your item arrived damaged. We understand how disappointing this must be, and we&#x2019;re committed to making this right for you.While we take great care in preparing your order, we regret that damages can sometimes occur during shipping, as we don&#x2019;t control how couriers handle packages once they leave our facility. To help protect your orders, we offer optional shipping insurance&#x2014;find more details <a href="https://autumnellenutrition.shop/products/shipping-insurance?_pos=1&amp;_sid=277a36ba0&amp;_ss=r">HERE</a>.If your order is covered with shipping insurance and your order arrives damaged, please email our team (info@autumnellenutrition.com) with your order number and a photo of the damaged item. Our team will review your case promptly.

We’re truly sorry to hear that your item arrived damaged. We understand how disappointing this must be, and we’re committed to making this right for you. While we take great care in preparing your order, we regret that damages can sometimes occur dur

What do I do if my item arrives damaged during shipping?

Shipping

How do I manage my subscription and make adds/changes/frequency updates?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I pause / cancel my subscription?

How do I change my shipping address?

How do I change the order frequency?

How to add delivery notes / order notes

How do I update payment method?

Manage Subscription

How do I redeem my AEN Rewards points?

Do you offer discounts?

How do I apply a discount to an order?

How do I earn points?

Discounts & AEN Loyalty Rewards Points

Do you offer free shipping?

When will my order ship?

How much does shipping cost?

Do you ship internationally?

How do I track my order?

How long does delivery take?

Do you offer expedited shipping?

What is your shipping policy?

What if my package gets lost during shipment?

Can I edit or add anything to my order?

How do I cancel my order?

What do I do if my item arrives damaged?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

What is your cancellation policy?

How do I access my AEN Account / Profile?

Account & Orders

How do I make a return?

What’s your return policy?

When will I get my refund?

Do you offer refunds or exchanges?

How do I start a return?

Returns, Refunds & Exchanges

What’s the amino acid profile of Autumn’s Protein Powder?

What does “natural flavors” mean?

How do I find the free recipes with the protein powder?

Does your protein powder contain sugar alcohols like erythritol?

Is Autumn’s Protein Powder gluten free?

Is the protein powder dairy-free and good for someone who is lactose intolerant?

Does you protein powder contain coconut?

Are your products third party tested?

Can I use in hot liquid?

Protein Powder

Is the Summer Meal Plan a repeat of last year’s?

Do I get the new 2025 Summer Program for free if I purchased last year’s program?

What is the Body Recomposition Meal Plan? Is it like the other Programs?

What is the difference between the Body Recompostion Meal Plan and Complete Intermittent Fasting Bundle?

What is the difference between the Body Recompostion Meal Plan and the 21 Day IF Program?

Can I use Intermittent Fasting with the 7 Day Detox?

I need some new meal ideas for the 7 Day Detox. Can I use recipes from your other Programs and your blog?

Do I need to use the 7 Day Detox before starting the 21 Day Intermittent Fasting Program?

Can I use your vanilla/chocolate protein powder or flavored LMNT electrolytes during the 7 Day Detox?

How does the 7 Day Detox work?

I purchased a program that's also in one of the Bundles. Can I get a discount if I purchase the Bundle?

Do the Programs come in a hard copy?

Can the programs help with type 2 diabetes?

Do the Programs help with high blood pressure or heart health?

Can the programs work with a vegan/vegetarian diet?

How do I access my digital meal plan and/or cookbook?

Are the digital meal plans customizable?

Digital Meal Plans & Cookbooks

I'm new. Where do I start?

Fat Loss / Weight Loss

Need a quick win / Detox?

Start Intermittent Fasting

I just want healthy recipes

I need more help deciding which program is best for me

Where do I start? I'm new to Autumn Elle Nutrition

Can I use your vanilla/chocolate protein powder or flavored LMNT electrolytes during the Detox?

What do I do if my item arrives damaged during shipping?Updated 10 days ago